The student's school should be the primary point of contact for parents/guardians. The vast majority of questions or concerns (such as curriculum matters, busing information or school events), can be addressed at the school level through your child's teacher or through the school administration.

The vast majority of questions can be answered at the school level. With respect to NLSchools policies, these can be found here.

If you have a question which you feel should be addressed by NLSchools you should first contact the Director of Schools (DOS) for the school. The contact information for Director of Schools can be found on your schools profile page.

The contact information for each NLSchools office can be found below:

If you have questions regarding student support services currently being offered you should contact the school or your child's Program Planning Team. If you still have concerns after speaking with the school and/or the Program Planning Team you may contact the Director of Schools (DOS) (formerly SEO) for your school.

If you need further assistance after speaking with the DOS you may contact the Student Services contact for your area.

NLSchools has Program Specialists who work with schools and may have expertise in specific areas of the curriculum, such as mathematics, social studies or fine arts. Contact information for these individuals can be found on our main contact page.

Questions regarding disciplinary matters should be directed to the school and a discussion should take place with the teacher. If the matter is not resolved you can discuss it with the principal. If you would like to discuss the matter beyond the school level you can contact the Director of Schools responsible for your school. Contact information for DOS can be found on each schools profile page or on the Family of Schools page.

Media representatives should contact Cheryl Gullage, Director of School Communications at cherylgullage@nlschools.ca (709-758-0032) or Greg Howard, Manager of Communications at greghoward@nlschools.ca (709-758-2371) who can arrange the appropriate response to the media inquiry.

As a public body, NLSchools follows the requirements of the Access to Information and Protection of Privacy Act. Requests for information under the Act must be made through the NLSchools ATIPP Coordinator who can be reached via atipp@nlschools.ca or (709) 729-1234.

Further information on submitting an access request and the legislation can be found here. The form required to make a request can be found here.

Families of pre-school aged children are advised that registration for the Kinderstart and Kindergarten Program takes place in May of each year. For the 2024-25 school year, children must be five years of age on or before December 31, 2025. If you have not yet registered your child for the Kindergarten program, please contact your zoned school. Click here to learn more about Kindergarten Registration.

To find your zoned school, the best way is to use the School Bus Planner Tool (You will need your street address). You may also wish to check the school feeder system directory.

Families interested in registering their child in the Early French Immersion (EFI) Kindergarten Program are required to register their child at their zoned school if the Early French Immersion Program is offered. If Early Immersion is not offered in the zoned school, parents/guardians shall register their child at the school closest to their place of residence that offers the program. For a list of schools offering the Early French Immersion Program and the associated feeder stream click here. For more information about the French Immersion Program, click here.

Parents/guardians have the right to request a transfer to another school within the Public Schools system. Under the School Zoning, Student Registrations and Transfers policy, requests will be considered subject to guidelines defined in NLSchool's Administrative Regulations, under the following circumstances:

• When other siblings are in regular attendance at the school in which the transfer is being requested.

• When there are program availability considerations.

• When the ISSP or school team recommends it.

• When family members of the child and/or his guardian live within the attendance zone of the school.

All student transfer requests shall be submitted to the principal of the requested school and copied to the principal of the zoned school.

All student transfer requests shall be considered subject to space availability, programming considerations and the current staffing allocation provided to the school.

For all questions and information related to NLSchools busing policies and procedures, please visit our Student Transportation page.

If for any reason a school must close, either early morning or midday, school administrators will update the on-line School Status Report message board. Click here for School Status.

Every effort will be made to have school closure announcements posted to the School Status Report by 6:30 a.m., and depending on the weather and any building-related emergencies that may occur once school opens, anytime throughout the day. Schools will also use the SchoolConnects telephone messaging system as well as the local radio stations to deliver important school announcements.

In the event a school may have to close during the day, families should advise their school principal as to how they want emergency situations handled with respect to student busing and pickup. Families should look for this form in their child's new school year package.

Information on the decision making process for weather closures can be found here.

NLSchools recognizes that homework, when properly administered with appropriate feedback, is a valuable part of the educational process. Homework not only acts as a bridge between home and school in providing information regarding student learning, it also reinforces and practices skills that have already been covered in class.

If a teacher chooses to assign homework, the following guidelines are provided for the various grade levels:

• K- 10 minutes

• Primary - 30 minutes

• Elementary - 40 minutes

• Intermediate - 1 hour

• High School - 1 to 2 hours.

NLSchools makes transcripts available for former and current students upon request.

Current/former students who are looking for an official high school transcript should contact the Department of Education, High School Transcripts Division.

To request other information from student records for current and former students, please click here to download the Student Records Request and Authorization form.

NLSchools recognizes and respects the fact that parents/guardians and/or students may sometimes disagree with the decisions or actions of a teacher, administrator or NLSchools personnel. While every effort is made to resolve issues, parents/guardians and students have a right to appeal decisions.

We encourage all concerns and issues to be handled as near the source as possible. For example, issues should be first addressed with the classroom teacher. If unresolved, the concern should be addressed by the principal. If still unresolved, the Director of Schools assigned to your school can assist in resolving the issue.

Should you wish to register an official complaint with NLSchools, you can contact our office at (709) 729-1234.